Quality Management for Organizational Excellence 7th Edition – Ebook PDF Instant Delivery – ISBN(s): 9781292022338,1292022337

Product details:

• ISBN-10: 1292022337
• ISBN-13: 9781292022338
• Author: David L. Goetsch

This practical, student-focused text shows how to focus all of an organisation’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration.

Table contents:

• 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
• 2. Quality and Global Competitiveness
• 3. Quality Management, Ethics, and Corporate Social Responsibility
• 4. Quality Culture: Changing Hearts, Minds, and Attitudes
• 5. Strategic Management: Planning and Execution for Competitive Advantage
• 6. Partnering and Strategic Alliances
• 7. Customer Satisfaction, Retention, and Loyalty
• 8. Employee Empowerment
• 9. Leadership and Change
• 10. Team Building and Teamwork
• 11. Effective Communication
• 12. Education and Training
• 13. Overcoming Politics, Negativity, and Conflict in the Workplace

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