(eBook PDF) Training in Interpersonal Skills: TIPS for Managing People at Work 6th Edition – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 0132551748
- ISBN-13 : 978-0132551748
- Author:
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. This text also helps readers master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.
Table of contents:
Part I: Self-Awareness
- Chapter 1. Skills: An Introduction
- Chapter 2. Self-Awareness: A Point of Departure
- Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
- Chapter 4. Applying Emotional Intelligence
Part II: Communicating
- Chapter 5. Sending Interpersonal Messages
- Chapter 6. Listening and Reading Nonverbal Messages
- Chapter 7. Providing Feedback
- Chapter 8. Communicating Across Cultures
Part III: Motivating
- Chapter 9. Goal Setting
- Chapter 10. Coaching, Counseling, and Mentoring
- Chapter 11. Empowering People Through Delegation
Part IV: Leading
- Chapter 12. Politicking
- Chapter 13. Persuading
- Chapter 14. Applying Leadership Style
- Chapter 15. Managing Change
Part V: Teaming
- Chapter 16. Facilitating Teamwork
- Chapter 17. Valuing Diversity
Part VI: Problem Solving
- Chapter 18. Ethical Decision Making
- Chapter 19. Creative Problem Solving
- Chapter 20. Resolving Conflicts
- Chapter 21. Negotiating
Part VII: Integrating Exercises
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