(eBook PDF) The Business Communication Handbook 11th Edition – Digital Ebook – Instant Delivery Download

Product details:

• ISBN-10 ‏ : ‎ 0170419495
• ISBN-13 ‏ : ‎ 978-0170419499
• Author: Nicole Hopwood

The Business Communication Handbook, 11e is a visually appealing full-colour text that helps you to develop a broad range of communication skills that are essential in the modern workplace. It has a special focus on business communication, which is an important skill you’ll need in real workplace settings. The text helps you learn by breaking down communication principles into examples and showing you how to apply them. The Business Communication Handbook is divided into five sections: – Communication foundations in the digital era – Communication in the workplace – Communication with customers – Communication through documents – Communication across the organisation.
Table contents:

Part 1: Communication foundations in the digital era

Chapter 1: Understand communication practices

Chapter 2: Develop emotional intelligence and interpersonal intelligence

Chapter 3: Adapt to change in the digital era

Chapter 4: Develop communication skills for employment

Chapter 5: Organise workplace information

Chapter 6: Manage work priorities and professional development

Chapter 7: Deliver presentations and speeches

Chapter 8: Develop negotiation and conflict management skills

Chapter 9: Implement and monitor a safe workplace

Part 3 : Communication with customers

Chapter 10: Deliver and monitor service to address customer needs

Chapter 11: Manage customer engagement

Part 4 : Communication through documents

Chapter 12: Analyse and present research information

Chapter 13: Communicate using graphics and visual aids

Chapter 14: Effective business writing

Chapter 15: Writing business letters

Chapter 16: Write short reports

Chapter 17: Write long reports

Chapter 18: Write technical documents and proposals

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