(eBook PDF) The Business Communication Handbook 11th Edition – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 0170419495
- ISBN-13 : 978-0170419499
- Author: Nicole Hopwood
The Business Communication Handbook, 11e is a visually appealing full-colour text that helps you to develop a broad range of communication skills that are essential in the modern workplace. It has a special focus on business communication, which is an important skill you’ll need in real workplace settings. The text helps you learn by breaking down communication principles into examples and showing you how to apply them. The Business Communication Handbook is divided into five sections: – Communication foundations in the digital era – Communication in the workplace – Communication with customers – Communication through documents – Communication across the organisation.
Table contents:
Part 1: Communication foundations in the digital era
Chapter 1: Understand communication practices
Chapter 2: Develop emotional intelligence and interpersonal intelligence
Chapter 3: Adapt to change in the digital era
Chapter 4: Develop communication skills for employment
Chapter 5: Organise workplace information
Chapter 6: Manage work priorities and professional development
Chapter 7: Deliver presentations and speeches
Chapter 8: Develop negotiation and conflict management skills
Chapter 9: Implement and monitor a safe workplace
Part 3 : Communication with customers
Chapter 10: Deliver and monitor service to address customer needs
Chapter 11: Manage customer engagement
Part 4 : Communication through documents
Chapter 12: Analyse and present research information
Chapter 13: Communicate using graphics and visual aids
Chapter 14: Effective business writing
Chapter 15: Writing business letters
Chapter 16: Write short reports
Chapter 17: Write long reports
Chapter 18: Write technical documents and proposals
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