(eBook PDF) Supervision: Concepts and Skill-Building 10th Edition

Part One | What is a Supervisor?

Chapter 1: Supervision: Tradition and Contemporary Trends

Part One: Concepts

Part Two: Skill-Building

Chapter 2: The Supervisor as Leader

Part Two: Skill-Building

Part Two | Modern Supervision Challenges

Chapter 3: Groups, Teams, and Powerful Meetings

Part One: Concepts

Part Two: Skill-Building

Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability

Part One: Concepts

Part Two: Skill-Building

Chapter 5: Managing Diversity

Part One: Concepts

Part Two: Skill-Building

Part Three | Functions of the Supervisor

Chapter 6: Reaching Goals: Plans and Controls

Part One: Concepts

Part Two: Skill-Building

Chapter 7: Organizing and Authority

Part One: Concepts

Part Two: Skill-Building

Chapter 8: Problem Solving, Decision Making, and Creativity

Part One: Concepts

Part Two: Skill-Building

Chapter 9: Ensuring High Quality and Productivity

Chapter 10: Communication: Theory and Modern Media

Chapter 11: Motivating Employees

Chapter 12: Problem Employees: Counseling and Discipline

Chapter 13: Managing Time and Stress

Chapter 14: Managing Conflict, Change, and Politics

Chapter 15: Selecting Employees

Chapter 16: Providing Orientation and Training

Chapter 17: Appraising Performance

Appendix A. Supervision Laws: Health and Safety, Labor Relations, Fair Employment

Appendix B. The Supervisor’s Career Path: Finding a Career That Fits

Glossary

Index