(eBook PDF) Service Operations Management, Second Edition: The Total Experience 2nd Edition – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 1788115937
- ISBN-13 : 978-1788115933
- Author: David W. Parker
Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.
With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers’ imperatives in services.
Table contents:
1. Introduction to international service operations management
2. Developing a service operations strategy
3. Service process improvement
4. Leadership and teams in service operations management
5. Service supply and logistics networks
6. Innovation and services development
7. Service operations performance quality
8. Sustainable service operations
9. Service operations performance
10. Not-for-profit and public service operations management
11. Pursuit of simplicity in service operations
12. Digital-service operations management
People also search:
service operations management the total experience
business service management adalah
manufacturing and service operations management abbreviation
service management business analyst
public service operations management a research handbook