(eBook PDF) Professional Business Skills, 3rd Edition – Digital Ebook – Instant Delivery Download

Product details:

• ISBN-10 ‏ : ‎ 0170355454
• ISBN-13 ‏ : ‎ 978-0170355452
• Author: Lee Perlitz

Upskill your business tech savvy students with the new and improved Professional Business Skills text. Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world. This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following ‘ BSB30115 Certificate III in Business ‘ BSB30415 Certificate III in Business Administration A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.
Table contents:

Part 1: A Safe and Sustainable Work Environment

Ch 1: Contribute to the Health and Safety of Self and Others

Ch 2: Apply Knowledge of WHS Legislation in the Workplace

Ch 3: Participate in Environmentally Sustainable Work Practices

Part 2: Dealing with Customers

Ch 4: Communicate in the Workplace

Ch 5: Work Effectively with Diversity

Ch 6: Deliver and Monitor a Service to Customers

Ch 7: Process Customer Complaints

Ch 8: Recommend Products and Services

Part 3: Dealing with Staff and Colleagues

Ch 9: Promote Innovation in a Team Environment

Ch 10: Work Effectively with Others

Ch 11: Organise Personal Work Priorities and Development

Part 4: Administration

Ch 12: Organise Schedules

Ch 13: Organise Workplace Information

Ch 14: Maintain Business Resources

Ch 15: Use Business Technology

Part 5: Business Documentation

Ch 16: Develop Keyboarding Speed and Accuracy

Ch 17: Producing Business Documents

Ch 18: Produce Spreadsheets

Ch 19: Create Electronic Presentations

Part 6: Business Finance

Ch 20: Maintain Financial Records

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