ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller’s clear writing style and consistent use of examples and case studies result in a text that undergraduate students will find easy to understand.

Ch 1: The Challenge of Organizational Communication

Ch 2: Classical Approaches

Ch 3: Human Relations and Human Resources Approaches

Ch 4: Systems and Cultural Approaches

Ch 5: Constitutive Approaches

Ch 6: Critical and Feminist Approaches

Ch 7: Socialization Processes

Ch 8: Decision-Making Processes

Ch 9: Conflict Management Processes

Ch 10: Organizational Change and Leadership Processes

Ch 11: Processes of Emotion in the Workplace

Ch 12: Organizational Diversity Processes

Ch 13: Technological Processes

Ch 14: The Changing Landscape of Organizations

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