(eBook PDF) Operations Management 2nd Edition by Peter Jones – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 0198724357
- ISBN-13 : 978-0198724353
- Author: Peter (Surrey Business School) Jones, Peter (Surrey Business School) Robinson
Aware that students taking their first module in Operations Management often have little first-hand experience of a working environment, the authors introduce all the core topics to students in a lively and engaging manner, making OM relevant and meaningful. Over 80 cases spanning local businesses to global companies showcase real-life operations and challenge students to think about the issues they may encounter in their future career. Cases include:, Microsoft, HP, Dominos, ING Bank, EasyJet, Ticketmaster, Apple, Boeing, IKEA, NHS, Marriott, BP, and Sytner.
Table of contents:
Part A UNDERSTANDING OPERATIONS MANAGEMENT
1:Introduction to Operations Management
2:Winning Customers and Competing Effectively
Part B MANAGING OPERATIONS
3:Operations Processes and Life Cycles
4:Locating, Designing and Managing Facilities
5:Managing Supply Chain Relationships
6:Managing Materials and Inventory Performance
7:Managing Capacity and Demand
8:Managing the Service Encounter
9:Managing Quality
10:Managing the Workforce and Technology
11:Managing Projects, Crises, and Business Continuity
Part C OPERATIONS STRATEGIES
12:Operations Strategy and International Operations
13:Lean, Agile, and Mass Customization
14:Innovation and Continuous Improvement
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