(eBook PDF) Hotel Operations Management 3rd Edition by David K. Hayes – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 013433762X
- ISBN-13 : 978-0134337623
- Author:
Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel
Table of contents:
Chapter 1 Overview of the Hotel Industry
Chapter 2 The Guest Service Imperative
Chapter 3 The Hotel General Manager
Chapter 4 General Managers Are Leaders
Chapter 5 Human Resources
Chapter 6 Accounting
Chapter 7 Revenue Management
Chapter 8 Learning Objectives
Chapter 9 The Front Office
Chapter 10 Housekeeping
Chapter 11 Food and Beverage
Chapter 12 Property Operation and Maintenance
Chapter 13 Personal Safety and Property Security
Chapter 14 Franchise Agreements and Management Contracts
Chapter 15 Managing in the Global Hotel Industry
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