(eBook PDF) Conflict and Communication – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 1506308279
- ISBN-13 : 978-1506308272
- Author:
Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
Table contents:
Chapter 1: Conflict in Our Lives
Chapter 2: Power and Conflict Styles
Chapter 3: Deconstructing Conflicts
Chapter 4: Culture and Conflict
Chapter 5: Negotiating Skills and Resolving Conflicts With Others
Chapter 6: Dealing With Anger, Aggression, and Bullying
Chapter 7: Mediation Skills
Chapter 8: Online Dispute Resolution
Chapter 9: Apologies, Forgiveness, and Reconciliation
Chapter 10: Conflict in Organizations and Families
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