(eBook PDF) Communication in Everyday Life: Personal and Professional Contexts – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 0195449282
- ISBN-13 : 978-0195449280
- Author: Sherry Devereaux Ferguson, Jenepher Lennox Terrion
Table contents:
- The communication process: learning from models
- Perceiving self in relation to others
- Perception of others
- Understanding, navigating, and managing our identities
- Listening
- Communicating verbally
- Communicating non-verbally
- Building and maintaining relationships
- Managing conflict and practicing civility
- Group decision-making: leadership and process
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