(eBook PDF) Communication for Business and the Professions Strategies and Skills 6th – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10: 1486019536
- ISBN-13: 9781486019533
- Author: Judith Dwyer
The 6th Edition features exciting new content on some of the most dynamic areas of business communication. An entirely new chapter on social media and technology (Chapter 2) has been added. In addition, a new section on Customer Satisfaction has been added to the Customer Complaints discussion within the chapter on Customer Service (Chapter 11).
Table contents:
pt. 1. The Communication factor
pt. 2. Leadership and communication
pt. 3. Researching, evaluating and presenting information
pt. 4. The writing process
pt. 5. Digital Communication
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