(eBook PDF) Administration and Management in Criminal Justice: A Service Quality Approach 3rd Edition – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 1506361528
- ISBN-13 : 978-1506361529
- Author: Jennifer M. Allen, Rajeev Sawhney
Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers―other criminal justice professionals, offenders, victims, and the community―and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.
Table contents:
Chapter 1 Defining Management and Organization
Chapter 2 Open Versus Closed Systems
Chapter 3 Service Quality Approach
Chapter 4 Environmental Influences
Chapter 5 Conflict, Power, and Ethical Issues
Chapter 6 Motivation
Chapter 7 Leadership
Chapter 8 Communication
Chapter 9 Police Administration
Chapter 10 Courts
Chapter 11 Probation and Parole
Chapter 12 Prisons, Jails, and Detention Centers
Chapter 13 Private Security Management
Chapter 14 Measuring Organizational Effectiveness and Service Quality
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