Interpersonal Conflict – Ebook PDF Instant Delivery – ISBN(s): 9780073523941,0073523941
Product details:
- ISBN-10 : 0073523941
- ISBN-13 : 978-0073523941
- Author: Joyce L. Hocker, William W. Wilmot Professor
Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts–whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.
Table contents:
Part 1 Conflict Components
CHAPTER 1: The Nature of Conflict
CHAPTER 2: Perspectives on Conflict
CHAPTER 3: Interests and Goals
CHAPTER 4: Power: The Structure of Conflict
CHAPTER 5: Styles
Part 2 Intervention
CHAPTER 6: Emotions in Conflict
CHAPTER 7: Analyzing Your Conflicts
CHAPTER 8: Interpersonal Negotiation
CHAPTER 9: Third-Party Intervention
CHAPTER 10: The Practice of Forgiveness and Reconciliation
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