Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision – Ebook PDF Instant Delivery – ISBN(s): 9780081001349,9780128021057,0081001347,0128021055
Product details:
- ISBN-10 : 0128021055
- ISBN-13 : 978-0128021057
- Author: Jeremy Atkinson
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement.
Table contents:
Chapter 1: Quality Management and Service Quality Overview
Chapter 2: Quality, universities and their libraries
Chapter 3: State of the Art: Interviews and survey
Chapter 4: Reviews of the overall service
Chapter 5: Reviews of individual services
Chapter 6: Student support and feedback
Chapter 7: Research support
Chapter 8: Quality methods used by academic libraries: doing it ourselves
Chapter 9: Reflections
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