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(eBook PDF) Interpersonal Conflict, 9th edition by William Wilmot

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product details:

  • ISBN-10 ‏ : ‎ 0078036933
  • ISBN-13 ‏ : ‎ 978-0078036934
  • Author: William Wilmot, Joyce Hocker 

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts–whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.

table of contents:

Part One: Conflict Components
Chapter 1: The Nature of Conflict
Chapter 2: Perspective on Conflict
Chapter 3: Interests and Goals
Chapter 4: Power: The Structure of Conflict
Chapter 5: Conflict Styles
Chapter 6: Emotions in Conflict

Part Two: Special Applications
Chapter 7: Analyzing Conflict
Chapter 8: Bullying
Chapter 9: Interpersonal Negotiation
Chapter 10: Reconciliation and Forgiveness