(eBook PDF) Public Service Operations Management: A research handbook

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product details:

• ISBN-10 ‏ : ‎ 1138813699
• ISBN-13 ‏ : ‎ 978-1138813694
• Author: Ann Esain, David Upton, Maneesh Kumar, Nicola Bateman, Sharon Williams, & 1 More

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations management and public policy studies.

table of contents:

1. The Role and Substance of Public Service Operations Management

2. Going the Distance: Sport operations management in the public and third sectors

3. Non-profit Business Collaboration: Operationalizing a strategy for non-profit organizations

4. Accidental Lean – Performance improvement in an NHS hospital and reflections on the role of operations strategy

5. Humanitarian Aid Logistics: A new area for the public service research agenda?

6. Service Systems Design and Implementation

7. The Challenges of Public Sector Demand and Capacity Management: An exploratory case study of police services

8. Drivers of Change in the UK Fire Service: An operations management perspective

9. Managing Capacity and Demand in a Responsive Repairs Service: Lessons from social housing

10. Enterprising Citizens and the Big Society: The impact of the entrepreneurial university on public services

11. The Challenges of Performance Measurement in Third Sector Organizations: The case of UK advocacy services

12. Extending Operations Management Framework to Public System: Public grievance redressal system in urban local bodies in Karnataka, India  13. Are we Closing the Loop? Examining the design of voluntary sector performance measurement systems

14. Improving Quality and Performance with the Public Sector Scorecard

15. Deconstructing Lean Policing in England and Wales: A knowledge creation perspective

16. Operationalizing Lean in Services: Rediscovering service blueprinting

17. Lean in the NHS: A case study of a whole organisation approach to lean implementation across an English hospital

18. A Lean Healthcare Journey: The Scottish experience

19. The English Patient Experience: Does healthcare service quality matter?

20. Mapping Institutional Pressures for e-SCM Adoption: The case of health c

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