(eBook PDF) Business Process Change 3rd Edition – Digital Ebook – Instant Delivery Download
Product details:
- ISBN-10 : 0128003871
- ISBN-13 : 978-0128003879
- Author: Paul Harmon
Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.
Table contents:
1. Business Process Change
Part I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)
2. Strategy, Value Chains, and Competitive Advantage
3. Understanding Your Enterprise Business
4. The Business Architecture and Organizational Alignment
5. Process Management
6. Measuring Process Performance
7. An Executive Level BPM Group Management
Part II. PROCESS LEVEL CONCERNS
8. Understanding and Scoping Process Problems
9. Modeling Processes: Process Diagram Basics
10. Task Analysis, Knowledge Workers, and Decision Management
11. Managing and Measuring Business Processes
12. Incremental Improvement with Lean and Six Sigma
13. The BP Trends Process Redesign Methodology
14. The Ergonomic Systems Case Study
Part III. IMPLEMENTATION LEVEL CONCERNS
15. Software Tools for Business Process Analysis and Design
16. Business Process Management Suites
17. ERP-Driven Redesign
18. Conclusions
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