(eBook PDF) Remarkable Service: A Guide to Winning and Keeping Customers for Servers – Digital Ebook – Instant Delivery Download
product details:
- ISBN-10 : 0470197404
- ISBN-13 : 978-0470197400
- Author:
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.
Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
table of contents:
Preface viii
Acknowledgments xiv
Chapter 1 The Principles of Remarkable Service 2
Chapter 2 Styles of Service 20
Chapter 3 A Clean and Safe Dining Room 48
Chapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72
Chapter 5 Reservations and Waiting Lists 110
Chapter 6 Serving Guests 136
Chapter 7 Beverage Service 176
Chapter 8 Wine Service 208
Chapter 9 Banquet Service in the Restaurant 230
Chapter 10 Remarkable Service Interactions 254
Appendix 268
Bibliography 277
Trade and Professional Groups 279
Index 281
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